Customers can create 3 different types of Trunks in their UniTel Portal.
Conversational Trunks
Conversational Trunks are the standard trunks used with your UniTel SIP Services. These bidirectional SIP Trunks route inbound calls from DID numbers and authorize outbound calls for termination. Calls to Extended Territories and International destinations are not available through these trunk types.
International Trunks
International Trunks are only available after requesting Extended Territory call routing. To request Extended Territory calling, please Contact our Support team.
Emergency Trunks
Emergency Trunks are used for routing outbound calls to Emergency Services (e911). Please ensure your Trunk is configured to properly Pass Caller ID Number. Invalid Caller ID passed through an emergency call is subject to a $250 Rogue 911 charge. Learn more about configuring 911 services.